Widerrufsrecht bei Online-Buchungen

We attach great importance to customer satisfaction and would therefore like to provide you with clarity on the subject of the right of withdrawal for online bookings.

According to the statutory provisions, you as a consumer have a right of withdrawal for distance selling contracts, which also includes online bookings. This means that you can withdraw from your contract within a certain period of time without having to give a reason.

The following rules apply to bookings made via our website:

• You can cancel within 14 days of completing the booking without giving any reason.
• The withdrawal can be made in writing by e-mail or by post. 
• The period begins on the day on which you receive the booking confirmation.
• Your right of revocation expires for services that are used within this revocation period.
• If you make use of your right of withdrawal, we will refund any payments already made within 14 days.
  
  Please note that exceptions to the right of withdrawal may apply for certain services. 
  
  We always endeavor to make the booking process as transparent and uncomplicated as possible. However, if you have any questions about the right of withdrawal, we will be happy to help you. Simply contact us via our website or by telephone.
  
  We hope that this information will help you and that we will be able to welcome you soon!